The low carbon-based marketing innovation is divided into three types, that is, Low Carbon-based Incremental Marketing Innovation(LCIMI), Low Carbon and Technology-based Breakthrough Marketing Innovation(LCTBMI), and Low Carbon and Market-based Breakthrough Marketing Innovation(LCMBMI). The possible mediating variables, for example service-market fit, quality of service delivery, and effectiveness of marketing communication, between low carbon-based marketing innovation and marketing performance are expled, and a theoretical model is built. The service enterprises of 261 in China are studied as empirical samples.It turns out that LCIMI has no distinct direct positive effect on marketing performance, however has an indirect positive effect on it via quality of service delivery and effectiveness of marketing communication;LCTBMI has no distinct direct positive effect on marketing performance, however has an indirect positive effect on it via service-market fit, quality of service delivery, and effectiveness of marketing communication;LCMBMI has a distinct direct positive effect on marketing performance.
Key words
service enterprise /
low carbon-based marketing innovation /
LCIMI /
low carbon-based breakthrough marketing innovation /
marketing performance
{{custom_sec.title}}
{{custom_sec.title}}
{{custom_sec.content}}
References
[1] Christensen, Clayton M..The Innovator’s Dilemma[M].Boston: Harvard Business School Press,1997.
[2] Benner, Mary J. and Michael L. Tushman,. Exploitation,Exploration, and Process Management: The Productivity Dilemma Revisited[J].Academy of Management Review, 2003, 28(2):38-56.
[3] Sorescu, Alina B., Rajesh K. Chandy, and Jaideep C. Prabhu,. Sources and Financial Consequences of Radical Innovation:Insights from Pharmaceuticals[J].Journal of Marketing,2003, 67(10):82-102.
[4] 蔡明达.市场资讯处理程序与组织记忆对营销创新影响之研究[M].台湾国立政治大学博士论文,2001.
[5] Kevin Zheng Zhou, Chi Kin (Bennett) Yim, & David K. Tse.The Effects of Strategic Orientations on Technology- and Market-Based Breakthrough Innovations[J].Journal of Marketing, 2005, 69(4):42-60.
[6] 库马尔(美)著,李维安,张世云译:《营销思变——七种创新为营销再造辉煌》(第一版)[M].上海:商务印书馆,2006:30-199.
[7] de Brentani, U., Innovative versus Incremental New Business Services: Different Keys for Achieving Success[J].Journal of Product Innovation Management, 2001,18(3):169-187.
[8] C. D. Storey and C. J. Easingwood,Types of New Product Performance: Evidence from the Consumer Financial Services Sector[J].Journal of Business Research, 1999, 46(2):193-203.
[9] Cooper, R. G.and S. J. Edgett, Product Development for the Service Sector: Lessons from Market Leaders[M].Cambridge. MA: Preseus Books. 1999.
[10] Garcia, Rosanna and Roger Calantone, A Critical Look at Technological Innovation Typology and Innovati- veness Terminology:A Literature Review[J].Journal of Product Innovation Management, 2002,19(2):110- 32.
[11] Parasuraman, A., Berry, L. L. and V. A. Zeithaml, Understanding Customer Expectations of Service[J].Sloan management Review, 2003, 32(3):39-48.
[12] Shostack, G. L., Design Services that Delivery[J].Harvard Business Review, 1984, 62(1):133-139.