Effects of customer participation on breakthrough innovation for high-tech firms

Chen Man

Science Research Management ›› 2018, Vol. 39 ›› Issue (9) : 52-58.

Science Research Management ›› 2018, Vol. 39 ›› Issue (9) : 52-58.

Effects of customer participation on breakthrough innovation for high-tech firms

  • Chen Man
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Abstract

Based on knowledge-based view, this paper investigated the differential effects of two types of customer participation (customer participation as an information provider and as a co-developer) on two types of breakthrough innovation (technology- and market-based breakthrough), and the meditating role of organizational learning. Empirical surveying from 208 high-tech firms found that (1) both two customer participations as information resource and as co-developer could enhance technology-based breakthrough; (2) while customer participation as an information provider enhances market-based breakthrough, customer participation as a co-developer attenuates market-based breakthrough; (3) while customer participation directly influences market-based breakthrough, organizational learning mediates the relationships between customer participation and technology-based breakthrough.

Key words

 customer participation / breakthrough innovation / technology-based breakthrough / market-based breakthrough / organizational learning

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Chen Man. Effects of customer participation on breakthrough innovation for high-tech firms[J]. Science Research Management. 2018, 39(9): 52-58

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