The innovation capability evaluation index system for high-tech services

Science Research Management ›› 2015, Vol. 36 ›› Issue (12) : 9-18.

Wei Jiang, HuangXue

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Abstract

Building innovation capability is the main task for service firms, especially for high-tech service firms in this service economy. Current researches illustrate the service innovation capability mainly based on the static perspective within a manufacturing paradigm, which is no longer suitable for the service industry within an open innovation context. Based on the multiple studies and methods including exploratory case study, hierarchical analysis, questionnaire, expert review, this paper presents an evaluation index system for high-tech service industry, to reflect the morphological diversity of high technology service innovation, the inseparability of development and transfer process, the diversity of service innovation organization, and the importance of business model. Moreover, an application study on thehigh-tech service enterprises in Zhejiang Province is carried out to enhance the research on different divisions.

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high-tech services / evaluation index system / innovation capability

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Wei Jiang, HuangXue. The innovation capability evaluation index system for high-tech services[J]. Science Research Management. 2015, 36(12): 9-18

References

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