Input-output analysis on the customer collaborative innovationfrom the perspective of knowledge creation

Abstract

Abstract: Customer Collaborative Product Innovation (CCPI) is an important style of enterprise vertical collaborative innovation, which needs the co-participation of customers and staffs from different departments of enterprises. The life cycle of CCPI constitutes seven phases, in which the concrete products and a large amount of new knowledge are generated. To evaluate the input-output performance of this new emergence innovation mode, the input and output elements of CCPI are respectively determined from the viewpoint of knowledge creation. Based on the selected case enterprise, an input-output model is developed, the model theory is deducted, and model applications are demonstrated. The significance of this research is as follows: Compared with the conventional approaches that mechanically summarize the costs of enterprise innovation, the model developed by the study based on dynamic and systematic characteristics of CCPI could quantify the interaction between composing phases of CCPI, therefore provides a more scientific approach for the decision making on CCPI.

Key words: CCPI, collaborative knowledge creation, input-output model

CLC Number:

F270.7

Zhang Xue, Zhang Qingpu. Input-output analysis on the customer collaborative innovationfrom the perspective of knowledge creation[J]. Science Research Management, 2012, 33(2): 122-129,155.

References

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