The influential factors of manufacturing firms’ servitization based on service innovation

Abstract

Abstract: Based on the dimensions of service innovation and value migration, firstly the servitization process of manufacturing firms is described, and then a model is puts forward to analyze the influential factors of servitization in manufacturing firms. After that, Daimler’s Car2go project is introduced as an empirical study to verify the factor model with the aim to provide some inspiration for Chinese enterprises. The research shows that service innovation, customer needs, technology progress, and macro environment greatly influence the ability to creation new value, and promote the servitization process of manufacturing firms.

Key words: manufacturing firm, service innovation, servitization, influence factor, value migration

CLC Number:

G301

Qu Wan, Mu Rongping, Li Minglu. The influential factors of manufacturing firms’ servitization based on service innovation[J]. Science Research Management, 2012, (10): 64-71.

References

[1] Greenfield, Harry I. Manpower and the growth of producer services[M]. New York: Columbia University Press, 1966.
[2] Pappas, N. and Sheehan, P. The New Manufacturing: Linkages Between Production and Services Activities, in Sheehan, P. and Tegart, G. (eds), Working for the Future: Technology and Employment in the Global Knowledge Economy[M]. Victoria University Press, Melbourne, 1998.
[3] Vandermerwe, S. and J. Rada. Servitization of business: adding value by adding services. European Management Journal, 1988, 6(4): 314-24.
[4] Howard Lightfoot, Real Life Challenges-Service Innovation in Manufacturing. Karlsruhe: Six Countries Programme (6CP) Workshop. 2008.
[5] Guile B., Quinn J. Managing innovation: Cases from the services industries [M]. Washington, D.C.: National Academy Press. 1988.
[6] PILAT D, W lfl A. Measuring the interaction between manufacturing and services. Statistical Analysis of Science, Technology and Industry (STI Working Paper 2005/5).
[7] 蔺雷,吴贵生. 我国制造企业"服务增强"的实证研究及政策建议[J]. 技术经济,2009,28(2):47-56.
[8] 刘继国,赵一婷.制造业中间投入服务化趋势分析——基于OECD中9个国家的宏观实证 [J]. 当代经济管理, 2006.
[9] Ina Drejer. Service innovation: Do we know it when we see it?. Karlsruhe: Six Countries Programme (6CP) Workshop. 2008.
[10] Slywotzky A. Value migration: How to think several moves ahead of the competition[M]. Massachusetts: Harvard Business School Press, 1996.
[11] RUMELT R. Resources, firms, and strategies: A reader in the resource-based perspective[M], Oxford University Press: Oxford.1997.
[12] PORTER M. From competitive advantage to corporate strategy [J]. Harvard Business Review, 1987(3):43-59.
[13] 蔺雷,吴贵生. 制造业发展与服务创新--机理、模式与战略[M]. 北京:科学出版社,2008.
[14] Gallouj F., Weinstein O. Innovation in services [J]. Research Policy, 1997, 26(4-5): 537-56.
[15] GADREY J, GALLOUJ F, WEINSTEIN O. New modes of innovation [J]. International Journal of Service Industry Management, 1995, 6(3): 4-16.
[16] Johan Hauknes. Services in innovation--Innovation in services[J]. SI4S Final report. 1998.
[17] Sundbo J., Gallouj F. INNOVATION IN SERVICES[J]. SI4S Project synthesis Work package 3/4. 1998.
[18] Sundbo J. & Gallouj F. Innovation as a loosely coupled system in services[J], in Metcalfe, J.S. & I. Miles (eds.) Innovation systems in the service economy[M]. Boston: Kluwer Academic Publishers,2000.
[19] Marion A. Weissenberger-Eibl & Daniel Jeffrey Koch. RFID and its influence on manufacturing [J]. International Journal of Foresight and Innovation Policy, 2007, 3 (3): 297-310.
[20] Den Hertog P., Bilderbeek R. Conceptualising service innovation and service innovation patterns [J]. Thematic essay within the framework of the Research Programme Strategic Information Provision on Innovation and Services (SIID) for the Ministry of Economic Affairs, Directorate for General Technology Policy, 1999.
[21] Hollanders H. Measuring Services Innovation: Service Sector Innovation Index. Karlsruhe: Six Countries Programme (6CP) Workshop. 2008.
[22] Tidd J, Hull F. Service Innovation: Organizational responses to technological opportunities & market imperatives [M]. London: Imperial College Press, 2003.
[23] Van Ark B., Broersma L., Den Hertog P. Services innovation, performance and policy: a review [J]. Synthesis report in the framework of the project on Structural Information Provision on Innovation in Services (SIID) for the Ministry of Economic Affairs of the Netherlands, University of Groningen and DIALOGIC, 2003.
[24] OECD. Innovation and Knowledge-Intensive Service Activities [M]. OECD Publishing, 2006.
[25] Ina Drejer. Service innovation: Do we know it when we see it?. Karlsruhe: Six Countries Programme (6CP) Workshop. 2008.
[26] Peter Drucker. Peter Drucker on the profession of management[M]. New York: Harvard Business Press, 1998.
[27] Vandermerwe, S. and J. Rada (1988). Servitization of business: adding value by adding services[J]. European Management Journal 6(4): 314-24.
[28] Paul Baker, Ian Miles, Luis Rubalcaba, Nora Plaisier, Saara Tamminen & Isabelle de Voldere. Study on Industrial Policy and Services: Within the Framework Contract of Sectoral Competitiveness Studies-ENTR/06/054. 2008.
[29] Rumelt, R. Towards a strategic theory of the firm. In R. B. Lamb (ed.). Competitive Strategic Management [M]. Prentice-Hall, Englewood Cliffs, 1984.
[30] DAY G. The capabilities of market-driven organizations[J]. the Journal of Marketing, 1994,58: 37-52.
[31] Srivastava R, Fahey L., Christensen H. The resource-based view and marketing: The role of market-based assets in gaining competitive advantage[J]. Journal of Management, 2001, 27: 777.
[32] Paul Baker, Ian Miles, Luis Rubalcaba, Nora Plaisier, Saara Tamminen & Isabelle de Voldere. Study on Industrial Policy and Services: Within the Framework Contract of Sectoral Competitiveness Studies-ENTR/06/054. 2008.
[33] DAY G. The capabilities of market-driven organizations[J]. the Journal of Marketin, 1994, 58: 37-52.
[34] Han J, Kim N, Srivastava R. Market orientation and organizational performance: is innovation a missing link? the Journal of Marketing [J], 1998, 62: 30-45.
[35] Atuahene-Gima K. An exploratory analysis of the impact of market orientation on new product performance: a contingency approach. Journal of Product Innovation Management [J], 1995, 12: 275-293.
[36] Leskiewicz Sandvik I., Sandvik, K. The impact of market orientation on product innovativeness and business performance[M]. International Journal of Research in Marketing, 2003, 20(4): 355-376.
[37] Sundbo J., Gallouj F. INNOVATION IN SERVICES[J]. SI4S Project synthesis Work package 3/4. 1998.
[38] Sundbo J. & Gallouj F. Innovation as a loosely coupled system in services[J], in Metcalfe, J.S. & I. Miles (eds.) Innovation systems in the service economy[M]. Boston: Kluwer Academic Publishers,2000.
[39] MILES I. Services and R&D: Measurement and More [M]. Presentation Manchester Business School, 2005.
[40] Barras R. Interactive innovation in financial and business services: the vanguard of the service revolution [J]. Research Policy, 1990, 19(3): 215-37.
[41] Barras R. Towards a theory of innovation in services [J]. Research Policy, 1986, 15(4): 161-73.
[42] Dirk Pilat. Innovation and Productivity in Services: State of the Art. Innovation and productivity in services[M]. OECD, Paris, 2001.
[43] OECD. Promoting innovation in services[M]. OECD Directorate for Science, Technology and Industry[M]. OECD, Paris, 2005.
[44] Department for Business, Enterprise and Regulatory Reform. Supporting Innovation in Services.. http://www.berr.gov.uk/files/file47440.pdf. 2008.
[45] Salter A, Tether B. Innovation in Services: Through the looking glass of innovation studies. Advanced Institute of Management (AIM) Background Paper for the AIM Grand Challenge on Service Science. 2006.
[46] Erocal D. Case Studies of Successful Companies and Lessons for Public Policy.in OECD. Enhancing the Performance of the Services Sector. Paris,2005.
[47] Teece D, Pisano G., Shuen A. Dynamic capabilities and strategic management [J]. Strategic Management Journal, 1997, 18(7): 509-33.