About antecedents of global service marketing strategy

Wu Xiaoyun1, Zhang Feng2

Science Research Management ›› 2011, Vol. 32 ›› Issue (2) : 97-105.

PDF(1312 KB)
PDF(1312 KB)
Science Research Management ›› 2011, Vol. 32 ›› Issue (2) : 97-105.

About antecedents of global service marketing strategy

  • Wu Xiaoyun1, Zhang Feng2
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Abstract

Abstract: Considering the limitations of past global marketing research, the “7P” paradigm of service marketing is combined with three basic opinions of global marketingstrategy, and a relationship model of global service marketing second-orderand antecedents is innovatively constructed. Then, the model is tested via the empirical evidence from 220 service multinationals’ institutes in China. Lastly, some managerial implications for service multinationals to arrange their marketingactivities in a global market are brought forward.

Key words

service multinationals / global service marketing strategy / antecedent

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Wu Xiaoyun1, Zhang Feng2

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About antecedents of global service marketing strategy[J]. Science Research Management. 2011, 32(2): 97-105
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