Citizen adoption of E-government Services: An empirical study

Jiang Xiao1, Ji Shaobo1, 2, Zhong Qiuyan1

Science Research Management ›› 2011, Vol. 32 ›› Issue (1) : 129-136.

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PDF(1054 KB)
Science Research Management ›› 2011, Vol. 32 ›› Issue (1) : 129-136.

Citizen adoption of E-government Services: An empirical study

  •   Jiang Xiao1, Ji Shaobo1, 2, Zhong Qiuyan1
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Abstract

Abstract: Enhancing citizen adoptionintentionis an important approach for e-government development in China. A model for citizen adoption of e-government servicesin China is construced. The research model is empirically validated based on 630 samples by using structural equation modeling technique. The results showthat: (1) perceived relative advantage and compatibility, self-efficacy play significant roles in citizen’s adoption intention at all three service levels, i.e., basic information, information exchange, and transaction processing services; awareness, trust in government, and perceived trust significantly affectcitizen’sadoption intention at three differentlevels, respectively; (2) the three antecedents of perceived trust are trust in Internet, trust ingovernment, and awareness.

Key words

E-government / citizen adoption / influencing factor / empirical research

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Jiang Xiao1, Ji Shaobo1, 2, Zhong Qiuyan1

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Citizen adoption of E-government Services: An empirical study[J]. Science Research Management. 2011, 32(1): 129-136
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