Service innovation support platform in production-distribution enterprisesand its operational principle

Yu Youping, Cai Shuqin, Liu Zhigao, Liang Kaichun

Science Research Management ›› 2007, Vol. 28 ›› Issue (5) : 36-40.

PDF(1673 KB)
PDF(1673 KB)
Science Research Management ›› 2007, Vol. 28 ›› Issue (5) : 36-40.

Service innovation support platform in production-distribution enterprisesand its operational principle

  • Yu Youping, Cai Shuqin, Liu Zhigao, Liang Kaichun
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Abstract

The requirements, processes, and characters of the service innovation in production-distribution enterprises are analyzed, the customer service innovation support platform based on the platform method is proposed. Its operational principle and application methods are examined; the product platform and service platform are compared. Finally, an example of its application and some issues that should be urgently studied are given.

Key words

production-distribution enterprise / customer service innovation / platform method / support platform

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Yu Youping, Cai Shuqin, Liu Zhigao, Liang Kaichun. Service innovation support platform in production-distribution enterprisesand its operational principle[J]. Science Research Management. 2007, 28(5): 36-40
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