科研管理

科研管理 ›› 2016, Vol. 37 ›› Issue (3): 59-67.

• 论文 • 上一篇    下一篇

长期关系中渠道冲突对企业创新能力的影响研究

付晓蓉，Tang Thuong Phat，谢庆红     

  1. 西南财经大学工商管理学院，四川 成都610074
  • 出版日期:2016-03-20 发布日期:2016-03-09
  • 基金资助:

    本文受国家自然科学基金项目（项目号：71272244，起止时间：2013-2016），西南财经大学“中央高校基本科研业务费专项资金”项目（项目号：JBK160906，起止时间：2016.1-2016.12）。

Influence of channel conflict on innovation capability in long-term relationships

Fu Xiaorong, Tang Thuong Phat, Xie Qinghong   

  1. School of Business Administration, Southwestern University of  Finance and Economics, Chengdu 610074, Sichuan, China
  • Online:2016-03-20 Published:2016-03-09

摘要： 本文研究长期关系中渠道冲突对于关系主体的组织创新能力影响，深入地探讨了渠道冲突影响知识共享及知识利用的机理过程。本文对152家中小企业的渠道管理者进行了问卷调研，并用Smartpls 3.0对数据进行实证分析。研究表明：（1）功能性冲突能激励组织间知识共享；冲突频率在功能性冲突对组织间知识共享影响过程中起到负向调节作用；（2）知识共享在功能性冲突与创新能力间起到中介作用；（3）关系质量在功能性冲突对知识共享的影响过程中起到正向调节作用；关系质量却在对知识共享与创新能力的影响过程中起到负向调节作用。本研究结论有益于拓展冲突理论的研究视野，有助于补充完善渠道冲突的理论框架，对组织积极有效地引导与解决冲突有一定的指导意义。

关键词: 功能性冲突, 知识共享, 创新能力, 关系质量

Abstract: This paper investigates the influence of channel conflict on innovation capability in long-term organizational relationships and studies the specific mechanism through which channel conflict affects knowledge sharing and knowledge utilization. Based on a questionnaire survey of 152 SMEs in China, the results show that: (1) functional conflict can stimulate inter-organizational knowledge sharing, while the frequency of conflict negatively moderates the relationship between functional conflict and inter-organizational knowledge sharing; (2) knowledge sharing has a mediating effect on the relationship between functional conflict and innovation capability; and (3) relationship quality positively moderates the relationship between functional conflict and knowledge sharing, but negatively moderates the relationship between knowledge sharing and innovation capability. These findings broaden the theoretical scope of conflict theory and refine the theoretical framework of channel conflict. This study also provides significant practical implications for organizations with respect to effectively guiding and resolving conflicts.