The empirical study on the implementation framework of service innovation

Science Research Management ›› 2008, Vol. 29 ›› Issue (6): 52-58 .

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The empirical study on the implementation framework of service innovation

Wei Jiang, Tao Yan, Chen Junqing

School of Management, Zhejiang University, Hangzhou 310058, China

Received:2008-03-13 Revised:1900-01-01 Online:2008-11-30 Published:2008-11-30

Abstract

Abstract: Abstract： Focus on the knowledge intensive service industry, it traces to Schumpeterian concept of innovation, and tries to construct the conceptual framework for service innovation. Based on the multi-case and empirical studies, it is found that the content of service innovation is comprised of a series of innovation, namely, product innovation, process innovation, organizational innovation, and marketing innovation.

Key words: service innovation, knowledge intensive service industry, framework

CLC Number:

F062.9
F204

Wei Jiang, Tao Yan, Chen Junqing

. The empirical study on the implementation framework of service innovation [J]. Science Research Management, 2008, 29(6): 52-58 .

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The empirical study on the implementation framework of service innovation

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