[1] Bhattacharya C.B, and Sankar S. Doing Better At Doing Good When,Why And How Consumers Respond To Corporate Social Initiatives[J].Califormia Management Review,2004,47(1):9-24.
[2] 周延凤等.企业社会责任行为与消费者响应[J].中国工业经济,2007,3(3):62-68.
[3] Luo xueming and Bhalttacharya C.B.Corporate Social Responsibility, Customer Satisfaction And Market Value[J].Journal of Marketing,2006,70(4):1-18.
[4] Webb,D.J,,and Lois A. A Typology of Consumer Responses To Cause-related Marketing From Skeptics To Socially Concerned[J].Journal of Public Policy And Marketing,1998,17(3):226-238.
[5] Pullig, Netemeyer. Attitude Basis,Certainty, And Challenge Alignment: A Case of Negative Brand Publicity[J]. Journal of The Academy of Marketing Science,2006,34(4):528-542.
[6] Dahlen, M.,Lange,F.A. Disaster Is Contagious: How A Brand In Crisis Affects Other Brands[J]. Journal of Advertising Research,2006,46(4):388-397.
[7] Abluwalia,R.,Burnkrant,R.,E. Consumer Response To Negative Publicity: The Moderating Role of Commitment [J].Journal of Marketing Research,2000,17(1):203-214.
[8] Cronin,J,Michael K.Assessing The Effects of Quality, Value, And Customer Satisfaction Consumer Behavioral Intentions In Service Environments[J].Journal of Retailing,2000, (2) :193-218.
[9] Sirdeshmukh,D.,Singa l,J. Consumer Trust,Value,And Loyalty In Relational Exchange[J].Journal of Marketing, 2002,66:15-37.
[10] Lessig. Consumer Store Images And Store Loyalties[J].Journal of Marketing,1973,(4):72-75.
[11] Bird.C.,Channon.,A,. Brand Image And Brand Usage[J],Journal of Marketing Research, 1970,(8):307-315.
[12] Keller,K. L., Conceptualizing, Measuring And Managing Customer-based Brand Equity[J].Journal of Marketing, 1993,(57): 1-22.
[13] Chaudhuri, A. and Holbrook, M.B., The Effects From Brand Trust And Brand Affects To Brand Performance: The Role of Brand Loyalty[J].Journal of Marketing, 2001,(65):81-89.
[14] 李东进,吴波,武瑞娟.中国消费者购买意向模型[J].管理世界,2009(1):121-126.
[15] Qian, Wang, Mohammed Abdur Razzaque, K. A. Keng, , Chinese Cultural Values And Gift-giving Behavior [J].Journal of Consumer Marketing, 2007,24(4):214-228.
[16] 陈之昭.面子问题之研究 .台湾大学心理学研究所硕士论文,1982:45-49.
[17] Aupperle.K.Carroll,An Empirical Examination of The Relationship Between Corpoarate Social Responsibility And Profitability[J].Academy of Management Journal,1985,28(2):446-463.
[18] 谢毅,彭泅清.两类企业公开信息及其交互作用对消费者品牌关系的影响[J].南开管理评论,2009(12):71-81.
[19] 蒋廉雄,卢泰宏.服务品牌形象对顾客价值-满意-忠诚关系的影响[J].管理世界, 2006(4) :106-114.
[20] Bolton R. N., Drew J. A Multistage Model of Customers Assessments of Service Quality And Value[J], Journal of Consumer Research, 1991(17):875-884.
[21] Patterson, P. G. and Spring, R.A. Modeling The Relationship Between Perceived Value, Satisfaction And Repurchase Intention In A Business-to-Business, Service Context: An Empirical Examination[J].International Journal of Service Industry Management, 1997(5):414-434. |