The impact of corporate information disclosure on consumer behavior

Liu Jiagang

Science Research Management ›› 2012, Vol. 33 ›› Issue (3) : 155-160.

PDF(878 KB)
PDF(878 KB)
Science Research Management ›› 2012, Vol. 33 ›› Issue (3) : 155-160.

The impact of corporate information disclosure on consumer behavior

  • Liu Jiagang
Author information +
History +

Abstract

The virtual mobile phone manufacturers are taken as the research object, both positive and negative scenario experiments are used for announcing two types of public information, a structural equation model is used to study the impact of corporate information disclosure on consumer behavior, the role of corporate image and product evaluation plays in the consumer purchase intentions is analyzed, and it is found that not only these two variables could produce fully effects, but also companies capability is able to make more impact on the product evaluation than corporate social responsibility does. It is further found that corporate social responsibility could produce more impact on corporate image than corporate capability does. The main impacts on the purchase intention are made by the product evaluation.

Key words

corporate capability / corporate social responsibility / public information / consumer behavior

Cite this article

Download Citations
Liu Jiagang. The impact of corporate information disclosure on consumer behavior[J]. Science Research Management. 2012, 33(3): 155-160

References

[1] Bhattacharya C.B, and Sankar S. Doing Better At Doing Good When,Why And How Consumers Respond To Corporate Social Initiatives[J].Califormia Management Review,2004,47(1):9-24. [2] 周延凤等.企业社会责任行为与消费者响应[J].中国工业经济,2007,3(3):62-68. [3] Luo xueming and Bhalttacharya C.B.Corporate Social Responsibility, Customer Satisfaction And Market Value[J].Journal of Marketing,2006,70(4):1-18. [4] Webb,D.J,,and Lois A. A Typology of Consumer Responses To Cause-related Marketing From Skeptics To Socially Concerned[J].Journal of Public Policy And Marketing,1998,17(3):226-238. [5] Pullig, Netemeyer. Attitude Basis,Certainty, And Challenge Alignment: A Case of Negative Brand Publicity[J]. Journal of The Academy of Marketing Science,2006,34(4):528-542. [6] Dahlen, M.,Lange,F.A. Disaster Is Contagious: How A Brand In Crisis Affects Other Brands[J]. Journal of Advertising Research,2006,46(4):388-397. [7] Abluwalia,R.,Burnkrant,R.,E. Consumer Response To Negative Publicity: The Moderating Role of Commitment [J].Journal of Marketing Research,2000,17(1):203-214. [8] Cronin,J,Michael K.Assessing The Effects of Quality, Value, And Customer Satisfaction Consumer Behavioral Intentions In Service Environments[J].Journal of Retailing,2000, (2) :193-218. [9] Sirdeshmukh,D.,Singa l,J. Consumer Trust,Value,And Loyalty In Relational Exchange[J].Journal of Marketing, 2002,66:15-37. [10] Lessig. Consumer Store Images And Store Loyalties[J].Journal of Marketing,1973,(4):72-75. [11] Bird.C.,Channon.,A,. Brand Image And Brand Usage[J],Journal of Marketing Research, 1970,(8):307-315. [12] Keller,K. L., Conceptualizing, Measuring And Managing Customer-based Brand Equity[J].Journal of Marketing, 1993,(57): 1-22. [13] Chaudhuri, A. and Holbrook, M.B., The Effects From Brand Trust And Brand Affects To Brand Performance: The Role of Brand Loyalty[J].Journal of Marketing, 2001,(65):81-89. [14] 李东进,吴波,武瑞娟.中国消费者购买意向模型[J].管理世界,2009(1):121-126. [15] Qian, Wang, Mohammed Abdur Razzaque, K. A. Keng, , Chinese Cultural Values And Gift-giving Behavior [J].Journal of Consumer Marketing, 2007,24(4):214-228. [16] 陈之昭.面子问题之研究 .台湾大学心理学研究所硕士论文,1982:45-49. [17] Aupperle.K.Carroll,An Empirical Examination of The Relationship Between Corpoarate Social Responsibility And Profitability[J].Academy of Management Journal,1985,28(2):446-463. [18] 谢毅,彭泅清.两类企业公开信息及其交互作用对消费者品牌关系的影响[J].南开管理评论,2009(12):71-81. [19] 蒋廉雄,卢泰宏.服务品牌形象对顾客价值-满意-忠诚关系的影响[J].管理世界, 2006(4) :106-114. [20] Bolton R. N., Drew J. A Multistage Model of Customers Assessments of Service Quality And Value[J], Journal of Consumer Research, 1991(17):875-884. [21] Patterson, P. G. and Spring, R.A. Modeling The Relationship Between Perceived Value, Satisfaction And Repurchase Intention In A Business-to-Business, Service Context: An Empirical Examination[J].International Journal of Service Industry Management, 1997(5):414-434.
PDF(878 KB)

Accesses

Citation

Detail

Sections
Recommended

/