The effect of relationship quality on quality management practice and performance

Science Research Management ›› 2011, Vol. 32 ›› Issue (4): 69-75.

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The effect of relationship quality on quality management practice and performance

Song Yongtao^1,2,3, Su Qin^1,2,3, Jiang Peng^1,2,3

(1. School of Management, Xi’an Jiaotong University, Xi’an 710049, China; 2. State Key Laboratory for Manufacturing Systems Engineering, Xi’an 710049, China; 3. The Key Lab of the Ministry of Education for Process Control and Efficiency Engineering, Xi’an 710049, China)

Received:2009-05-06 Revised:2010-01-06 Online:2011-04-27 Published:2011-04-28

Abstract

Abstract: The influence of quality management practices on quality performance and firm performance is analyzed based on the literature review. Supply chain relationship quality is introduced as a regulative variable to discuss its regulative effect on the relationship between quality management practices and quality performance and firm performance. A conceptual model incorporating quality management practices, quality performance, and firm performance is examined by using the data collected from firms in Shaanxi, Ningxia, Gansu, Xinjiang, and Zhejiang Provinces. The results indicate that quality management practices have an indirect positive impact on firm performance with the regulative effect of internal and external quality performance. Moreover, supply chain relationship quality moderates the relationship between quality management practices and internal quality performance.

Key words: quality management practice, quality performance, firm performance, supply chain relationship quality

CLC Number:

F253

SONG Yong-Tao, SU Qin, JIANG Peng. The effect of relationship quality on quality management practice and performance[J]. Science Research Management, 2011, 32(4): 69-75.

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The effect of relationship quality on quality management practice and performance

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