The effect of control modes on enterprise IT project performance

Liu Shan; Zhang Jinlong; Chen Tao

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Science Research Management ›› 2012, Vol. 33 ›› Issue (7) : 112-120.

The effect of control modes on enterprise IT project performance

Liu Shan¹, Zhang Jinlong², Chen Tao³

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Abstract

Successfully controlling IT projects continues to be a primary concern by project managers and users. Based on the survey of IT projects from 128 Chinese enterprises, a model for examining the effect of four control modes (behavior, outcome, value, and self control) on IT project performance is created, and their relative importance are compared with each other. The results show that there are concordance and discordance on the effectiveness of control modes for project managers and users. From the perspective of both stakeholders, outcome control and value control have a positive effect on process performance, which is also positively related to product performance. However, self control does not have a significant effect on the performance. In addition, outcome control is relatively more important than behavior control on the process performance for the project managers, whereas the effect of these two control modes on performance has no significant different for the users.

Key words

IT project management / control mode / performance / enterprise informatization

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Liu Shan, Zhang Jinlong, Chen Tao. The effect of control modes on enterprise IT project performance[J]. Science Research Management. 2012, 33(7): 112-120

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