论文利用263个企业问卷调查样本检验服务补救情境下顾客参与和企业参与对企业服务创新绩效的影响效应，以及知识转移对上述关系的中介作用。实证研究发现，企业参与的维度企业接触和企业投入对企业服务创新绩效具有显著正面影响，知识转移在其中起部分中介作用。而顾客参与的维度信息分享和互动合作对企业服务创新绩效不具有显著正面影响。

This paper uses 263 firms' questionnaire survey to examine the influence of customer participation and enterprise participation on enterprise service innovation performance, and the mediating effect of knowledge transfer on the relationship. Empirical research finds that the dimension of enterprise engagement and enterprise investment have a significant positive effect on the enterprise service innovation performance, and the knowledge transfer is a part of the intermediary role. And customer participation dimension information sharing and mutual cooperation has no significant positive effect on Enterprise Service Innovation performance.