[1] 戴明·爱德华兹.戴明论质量管理[M].海口:海南出版社, 2003:82-83.
[2] 曼昆.经济学原理[M].北京:北京大学出版社, 1999:276.
[3] Dahlgaard J J, Kristensen K.Quality costs and total quality management[J].Total Quality Management.1992, 3(3):211-221.
[4] Yang C.Improving the definition and quantification of quality costs[J].Total Quality Management and Business Excellence.2008:19(3):175-191.
[5] Crawford C M.The hidden costs of accelerated product development[J].Journal of Product Innovation Management.1992, 9(3):188-199.
[6] Haddad M, Salle A L.Additional costs and risks in software acquisition projects[J].Journal Of Business & Economics Research.2003, 1(8):19-27.
[7] Ordoobadi S M.Opportunity costs of risks in evaluation of advanced technologies[J].International Journal of Innovation and Technology Management.2007, 4(3):305-321.
[8] Stringfellowa A, Teagarden M B, Nie W.Invisible costs in offshoring services work[J].Journal of Operations Management.2008, 26(2):164-179.
[9] Larsen M M, Manning S, Pedersen T.Uncovering the hidden costs of offshoring:The interplay of complexity, organizational design, and experience[J].Strategic Management Journal.2013, 34(5):533-552.
[10] 李红玲, 钟书华.企业技术联盟成本及其分配[J].科研管理, 2001, 22(4):92-98.
[11] Savall H, Zardet V.Mastering hidden costs and socio-economic performance[M].charlotte:Information Age Publishing, 2008:1-98.
[12] Standfield K.Intangible management:Tools for solving the accounting and management crisis[M].San Diego, California, USA:Academic Press, 2002:141-149.
[13] 蔡翼飞, 吴利学, 魏后凯.我国城市高端制造业综合成本测算及敏感度分析[J].中国工业经济, 2010(1):34-44.
[14] Fisher S R, White M A.Downsizing in a learning organization:Are there hidden costs?[J].The Academy of Management Review, 2000, 25(1):244-251.
[15] 安虎森.空间接近与不确定性的降低:—经济活动聚集与分散的一种解释[J].南开经济研究, 2001(3):51-56.
[16] Callioni G, Montgros X, Slagmulder R, et al.Inventory-driven costs[J].Harvard Business Review, 2005, 83(3):135-141.
[17] Mincsovics G.Astaffing decision support methodology using a quality loss function:A cross-disciplinary quantitative study[J].International Journal of Nursing Studies, 2009, 46(7):903-911.
[18] Sandoval-Chavez D A, Beruvides M G.Using opportunity costs to determine the cost of quality:A case study in a continuous-process industry[J].The Engineering Economist.1998, 43(2):107-124.
[19] 尤建新, 柳彦青, 杜学美.企业质量信誉损失 评估模型研究[J].管理学报, 2004, 1(2):221-223.
[20] Albright T L, Roth H P.The measurement of quality costs:An alternative paradigm[J].Accounting Horizons, 1992, 6(2):15-27.
[21] Kim M W, Liao W M.Estimating hidden quality costs with qualityloss functions[J].Accounting Horizons, 1994, 8(1):8-18.
[22] Li M H C.Quality loss functions for the measurement of service quality[J].The International Journal of Advanced Manufacturing Technology, 2003, 21(1):29-37.
[23] 王冬, 姜行远.隐性质量成本核算方法的改进[J].统计与决策, 2003(10):107-108.
[24] Teeravaraprug J.Quantification of tangible and intangible quality costs[C].Proceedings of the fifth Asia Pacific Industrial Engineering and Management Systems Conference, Australia:2004:1-7.
[25] Cook A, Tanner G, Lawes A.The hidden cost of airline unpunctuality[J].Journal of Transport Economics and Policy, 2012, 46(2):157-173.
[26] Kaku I, Zhang R, Xiao Y.A quantitative approach for estimating the opportunity cost with cross-selling[J].International Journal of Services Sciences, 2011, 4(1):14-37.
[27] 张建伟.汽车制造企业质量成本若干关键问题 研究[D].天津:天津大学, 2006.
[28] Birati A T.Assessing employee turnover costs:A revised approach[J].Human Resource Management Review, 1996, 6(2):113-122.
[29] 张玉娟.企业核心员工流失成本研究[D].青岛:山东科技大学, 2008.
[30] Tatikonda L U, Tatikonda R J.Measuring and reporting the cost of quality[J].Measuring and Reporting the Cost of Quality, 1996, 37(2):1-7.
[31] Moen R M.New quality cost model used as a top management tool[J].The TQM Magazine, 1998, 10(5):334-341.
[32] Sellés M E S, Rubio J A C, MullorJ R.Development of a quantification proposal for hidden quality costs:Applied to the construction sector[J].Journal of Construction Engineering and Management, 2008, 134(10):749-757.
[33] Sansalvador M E, Brotons J M.Quality cost analysis:A case studyof a Spanish organisation[J].Total Quality Management & Business Excellence, 2013, 24(4):378-396.
[34] Chiadamrong N.The development of an economic quality cost model[J].Total Quality Management and Business Excellence, 2003, 14(9):999-1014.
[35] Tannock J, Saelem S.Manufacturing disruption costs due to quality loss[J].International Journal of Quality and Reliability Management, 2007, 24(3):263-278.
[36] Kumaranb T V A M.Inventory models with a mixture of backorders and lost sales under fuzzy cost[J].European Journal of Operational Research, 2008, 189(1):105-119.
[37] Abad P L.Optimal pricing and lot-sizing under conditions of perishability, finite production and partial backordering and lost sale[J].European Journal of Operational Research, 2003, 144(3):677-685.
[38] Bhatti R S, Kumar P, Kumar D.A loss function based decision support model for 3PL selection by 4PLs[J].International Journal of Integrated Supply Management, 2010, 5(4):365-375.
[39] Modarress B, Ansari A.Two new dimensions in the cost of quality[J].International Journal of Quality and Reliability Management, 1987, 4(4):9-20.
[40] Shakantu W, Tookey D J E, Bowen P A.The hidden cost of transportation of construction materials:An overview[J].Journal of Engineering, Design and Technology, 2003, 1(1):103-118.
[41] 许丽, 李秉祥.供应链成本控制方法研究[J].当代财经, 2005(2):126-129.
[42] Barreau D.The hidden costs of implementing and maintaining information systems[J].The Bottom Line:Managing Library Finances, 2001, 14(4):207-213.
[43] Ross Fink J G.Queuing theory and the taguchi loss function:The cost of customer dissatisfaction in waiting lines[J].International Journal of Strategic cost management, 2006, 3(1):17-25.
[44] Williams P, Naumann M S K A.Customer dissatisfaction and defection:The hidden costs of downsizing[J].Industrial Marketing Management, 2011, 40(3):405-413.
[45] Stratman J K, Gilland A V R A.The deployment of temporary production workers in assembly operations:A case study of the hidden costs of learning and forgetting[J].Journal of Operations Management, 2004, 21(6):689-707. |