作为组织行为学中的一个热点问题,工作倦怠与工作投入这两种此消彼长的心理和行为状态受到学界的长期关注。然后,现有研究忽略了它们之间的内在联系,多将二者割裂开来进行孤立的探讨。文章将以往两方面分别进行研究的成果加以整合,在梳理、阐述二者内在关系的基础上,就度量方法、前因与结果变量及干预策略等最新成果进行归纳述评,并就预期的未来研究热点作了展望。
Abstract
As a hot issue of organizational behavior, job burnout and job engagement, two psychological and behavioral states which are waxing and waning each other, have been concerned by academics for a long time. But in most studies, they were treated as two isolated factors with their inner connections being ignored. The paper integrates the research results of the past, and summarizes latest achievements of measurement methods, antecedent variables and outcome variables based on the intrinsic relationship between them, making a series of outlook focusing on the expected future research.
关键词
工作倦怠 /
工作投入 /
整合述评
Key words
job burnout /
job engagement /
integrated review
{{custom_sec.title}}
{{custom_sec.title}}
{{custom_sec.content}}
参考文献
[1] Shepherd C D, et al. An Investigation of the Job Burnout Syndrome in Personal Selling[J]. Journal of Personal Selling and Sales Management, 2011, 31(4): 397-410.
[2] Maslach C and Jackson S E. The measurement of experienced burnout[J]. Journal of organizational behavior,1981,2(2):99-113.
[3] Iwanicki E F and Schwab R L. "A Cross-Validation Study of the Maslach Burnout Inventory.[J] Educational and Psychological Measurement. 1981,41 (1), 1167-1174.
[4] Kahn W A. Psychological conditions of personal engagement and disengagement at work[J]. Academy of Management Journal. 1990, 33(4): 692-724.
[5] Schaufeli W B and Bakker A B. Job demands, job resources, and their relationship with burnout and engagement: A multi-sample study[J]. Journal of organizational behavior. 2004, 25(3): 293-315.
[6] Maslach C, et al. Job burnout [J].Annual reviews.2001,52:397-422.
[7] Schaufeli W B, et al.Burnout and engagement in university students:A cross-national study[J]. Journal of Cross-Cultural Psychology, 2002, 33(5):464-481.
[8] Schaufeli W B, et al. The measurement of engagement and burnout: A two sample confirmatory factor analytic approach[J]. Journal of Happiness Studies, 2002, 3(1): 71-92.
[9] Hobfoll S E and Freedy J. Conservation of resources: A generial stress theory applied to burnout[M]. Washington DC:Taylor & Francis Group, 1993:115-133.
[10] Bakker A B and Demerouti E.The job demands-resources model: state of the art[J]. Journal of managerial psychology, 2007,22 (3):309-328.
[11] Maslach C and Leiter M P. The truth about burnout[M]. SanFrancisco: Jossey-Bass, 1997:8-31.
[12] Ravichandran K, et al. The Impact of Emotional Intelligence on Employee Work Engagement Behavior: An Empirical Study[J]. International Journal of Business & Management, 2011, 6(11):157-168.
[13] Schaufeli W B. From burnout to engagement: Toward a true occupational health psychology. 26th International Congress of Applied Psychology. Athens, Greece, 2006.
[14] Shin K H. Job engagement and job burnout in a South Korean sample[M]. Kansas State Universitv, US, 2004.
[15] Smith, et a1. Debunking the ideal worker myth: effects of temporal flexibility＆family configuration on engagement. Academy Of Management Annual Meeting Proceedings, 2007:1.
[16] John M A. Job burnout [J].Journal of employment counseling, 2003.40(9):98-107.
[17] Schaufeli W B and Bakker A B. Job demands, job resources, and their relationship with burnout and engagement: A multi-sample study[J]. Journal of organizational behavior. 2004, 25(3): 293-315.
[18] Babakus, et al. The Role of Customer Orientation as a Moderator of the Job Demand-Burnout-Performance Relationship: A Surface-Level Trait Perspective [J]. Journal of retailing, 2009, 85 (4): 480-492.
[19] Kim H, et al. Burnout and physical health among social workers: a three-year longitudinal study [J].Oxford journals, 2011, 56 (3):258-268,11.
[20] Bakker A B. An evidence-based model of work engagement[J].A journal of the association for psychological science, 2011,20 (4):265-269.
[21] Richardsen A M, et al.Work and health outcomes among police officers:The mediating role of police cynicism and engagement[J].International Journal of Stress Management, 2006, 13(4): 555-574.
[22] Sonnentag and Sabine. Recovery, work engagement, and proactive behavior: a new look at the interface between nonwork and work [J]. Journal of applied psychology, 2003, 88(3):518-528.
[23] Harter J K. Managerial talent, employee engagement, and business-unit performance [J]. Psychologist-Manager Journal,2000,4 (2): 215-224.
[24] Little L M, et al.Nelson. Health among leaders: Positive and negative affect, engagement and burnout, forgiveness and revenge [J]. Journal of Management Studies, 2007,44 (2):243-260.
[25] Britt T W and Bliese P D. Testing the stress-buffering effects of self engagement among soldiers on a military operation[J]. Journal of personality,2003,71(2):245-265.
[26] Margalit A P, et al. Promoting a biopsychosocial orientation in family practice: effect of two teaching programs on the knowledge and attitudes of practicing primary care physicians[J]. Medical Teacher,2005,27(7):613-618.
[27] Le Blanc P M, et al. Take care! The evaluation of a team-based burnout intervention program for oncology care providers [J].Journal of applied psychology, 2007, 92(1):213-227.
[28] Halbesleben JRB et al. Action research as a burnout intervention: reducing burnout in the Federal Fire Service [J]. Applied Behavioral Science,2006,42(2):244-266.
[29] Dworkin A G, et al. Teacher burnout and perceptions of a democratic school environment. International education journal[J].International education journal,2003,4(2):108-120.
[30] Lieke L, et al. Do new ways of working foster work engagement? [J] Psicothema, 2012, 24(1):113-120.
基金
国家自然基金委创新群体基金(71121061)。
