如何利用知识管理来形成企业的竞争优势,已成为目前学术界和企业界探讨的热门话题之一。论文以长三角地区167家企业为调查对象,对学习导向、知识管理能力、组织创新和竞争优势的关系进行实证研究。研究结果表明:学习导向包含团队导向、记忆导向、信息导向、市场导向和系统导向等五个维度;学习导向各维度均对知识管理能力产生显著的正向影响,其中,团队导向和市场导向对知识管理能力的影响作用尤为明显;知识管理能力并不对竞争优势产生直接影响,而是要通过组织创新的完全中介作用对竞争优势产生间接影响。
Abstract
How to make use of knowledge management to form the competitive advantage of a corporation has become one of the hot topics both in academic and business circles. An empirical investigation on the relationship among learning orientation, knowledge management capability, organizational innovation, and competitive advantage is carried out. The sample of this study includes 167 companies in Yangtze River Delta region. The results show that learning orientation contains five dimensions, such as team orientation, memory orientation, information orientation, market orientation, and system orientation; all the dimensions have significant positive impacts on knowledge management capability, especially team-oriented dimension and market-oriented dimensions play the most significant positive roles in the knowledge management capability; knowledge management capability does not have a direct impact on competitive advantage, however indirectly affects the competitive advantage through the full intermediary of organizational innovation.
关键词
学习导向 /
知识管理能力 /
组织创新 /
竞争优势
Key words
learning orientation /
knowledge management capability /
organizational innovation /
competitive advantage
{{custom_sec.title}}
{{custom_sec.title}}
{{custom_sec.content}}
参考文献
[1] Dorit Nevo, Yolande E. A Delphi Study of Knowledge Management Systems: Scope and Requirements [J]. Information and Management, 2007, 44 (6): 583-597.
[2] Gold A H, Malhotra A, Segars A H. Knowledge Management: An Organizational Capabilities Perspective [J]. Journal of Management Information Systems,2001, 18 (1): 185-214.
[3] Cornelia Droge, Cinidy Claycomb, Richard Germain. Does Knowledge mediate the effect of context on performance? Some initial evidence [J]. Decision Science, 2003, 34 (3): 541-568.
[4] 尚伟晔. 被忽视的知识管理能力研究[J]. 情报科学, 2008 (7):990-993.
[5] 张新香. 企业知识管理能力的模糊综合评价[J]. 科学学与科学技术管理, 2008 (3): 108-112.
[6] 董秋云. 基于CMM模型的图书馆知识管理能力探讨[J]. 四川图书馆学报, 2009 (3): 6-9.
[7] 李永宁. 基于模糊理论的企业知识管理能力评价[J]. 科技管理研究, 2009 (5): 174-176.
[8] Gold A H. Towards a theory of organizational knowledge management capabilities . University of North Carolina, Chapel Hill, USA, 2001.
[9] Hult G, Ferrell O C. Global organizational learning capacity in purchasing Construct and measurement [J]. Journal of Business Research, 1997, 40 (2): 97-111.
[10] 蒋天颖. 企业组织学习维度结构的实证分析[J]. 浙江社会科学, 2008(5): 87-92.
[11] Roger J C, Tamer S C, Zhao Y S. Learning orientation, firm innovation capability and firm performance [J]. Industrial Marketing Management, 2002 (31): 515-524.
[12] Patrick S W. Knowledge creation in multidisciplinary project teams: an empirical study of the processes and their dynamic interrelationships [J]. International Journal of Project Management, 2003, 21 (7) : 479-486.
[13] Stein E W. Organizational memory: Review of concepts and recommendations for management [J]. International Journal of Information Management .1995, 15 (2): 17-32.
[14] 田也壮,张莉.文化导向组织记忆向技术与业务导向组织记忆的辐射效应[J].管理工程学报,2001,15 (4): 34-37.
[15] 丁蔚. 从信息管理到知识管理[J].情报学报,2000, 19 (2): 126-128.
[16] Alavi M, Leidner D E. Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues [J]. Management Information Systems Quarterly, 2001, 25 (1): 107-136.
[17] Andrew H G, Arvind M, Albert H. Knowledge Management: An Organizational Capabilities Perspective [J]. Journal of Management Information System, 2001, 18 (1): 185-214.
[18] Robert E. Morgan. Market-based organizational learning-theoretical reflections and conceptual insight [J]. Journal of Marketing management, 2004 (20): 63-74.
[19] Mark Anthony Farrell, Edward Oczkowski. Are market orientation and learning orientation necessary for superior organizational performance [J]. Journal of Market-focused management, 2002 (9): 509-533.
[20] 张钢. 企业组织创新过程中的学习机制及知识管理[J].科研管理,1999,20 (3): 39-45.
[21] Newell S, Galliers R D. Implementing enterprise resource planning and knowledge management systems in tandem: fostering efficiency and innovation complementarily [J]. Information and Organization, 2003, 13 (1):25-52.
[22] Brian S, Theodore P, John T . Linking improved knowledge management to operational and organizational performance [J]. Journal of Operations Management, 2009, 27 (3): 247-264.
[23] Hamel Gary. Innovation the new route to wealth [J]. Journal of Accountancy, 2001, 192 (5): 65-68.
[24] 林长逵.组织内驱因素、知识创新与竞争优势的关系实证研究框架[J].技术经济与管理研究,2009(5): 34-38.
[25] Marc Baaij, Mark Greeven, Jan Van Dalen. Persistent Superior Economic Performance, Sustainable Competitive Advantage, and Schumpeterian Innovation [J]. European Management Journal, 2004, 22 (5): 517-531.
[26] 马宏建. 中国高新技术企业知识管理能力与绩效研究 . 上海: 复旦大学企业管理系, 2005.
[27] 谢洪明,陈春辉.市场导向与组织绩效的关系:组织学习与创新的影响——珠三角地区企业的实证研究[J].管理世界,2006 (2): 80-94.
[28] 马勤. 企业知识管理能力与竞争优势的关系研究 . 长沙: 湖南大学管理科学与工程系, 2006.
[29] Reuben M B, David A K. The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations [J]. Journal of Personality and Social Psychology, 1986, 51 (6): 1173-1182.
基金
国家自然科学基金"社会网络与中小企业技术创新动态耦合研究:基于网络嵌入与技术学习的视角"(项目批准号:71002075); 浙江省社科规划项目"浙江中小企业集群知识衍生和扩散研究"(项目编号:09CGGL012YBB);浙江省科技厅软科学项目"基于差异化网络的浙江本土跨国企业知识转移对策研究"(项目编号:2010C35021)。
PDF(1102 KB)
