科研管理

科研管理 ›› 2011, Vol. 32 ›› Issue (1): 129-136 .

• 论文 • 上一篇    下一篇

电子政务服务公民采纳模型及实证研究/FONT

  蒋骁1，季绍波2，仲秋雁2   

  1.     （1北京印刷学院经济管理学院，北京102600
    2.大连理工大学管理学院，辽宁 大连116024）      
  • 收稿日期:2009-05-04 修回日期:2010-08-14 出版日期:2011-01-27 发布日期:2011-04-12

Citizen adoption of E-government Services: An empirical study

  Jiang Xiao1, Ji Shaobo1, 2, Zhong Qiuyan1   

  1. (1. School of Economics and Management, Beijing Institute of Graphic Communication, Beijing 102600, China;
    2. School of Management, Dalian University of Technology, Dalian 116024, China)
  • Received:2009-05-04 Revised:2010-08-14 Online:2011-01-27 Published:2011-04-12

PDF

2640

摘要：     摘要：提高公民对电子政务服务的采纳意向是促进电子政务发展的重要途径。为了探查我国电子政务公民采纳意向的影响因素，本研究构建了电子政务服务公民采纳模型，并通过问卷方式采集了630个有效样本数据，运用结构方程建模方法对模型进行了检验。研究结果表明：（1）相对优势和相容性、自我效能在三个服务层次上对公民采纳意向均有显著影响；认知度、对政府的信任和感知信任分别在基本信息、信息交流、事务处理服务层上对公民的采纳意向产生显著影响。（2）感知信任的三个前因分别为：对互联网的信任、对政府的信任和认知度。  

关键词: 电子政务, 公民采纳, 影响因素, 实证研究

Abstract: Abstract: Enhancing citizen adoptionintentionis an important approach for e-government development in China. A model for citizen adoption of e-government servicesin China is construced. The research model is empirically validated based on 630 samples by using structural equation modeling technique. The results showthat: (1) perceived relative advantage and compatibility, self-efficacy play significant roles in citizen’s adoption intention at all three service levels, i.e., basic information, information exchange, and transaction processing services; awareness, trust in government, and perceived trust significantly affectcitizen’sadoption intention at three differentlevels, respectively; (2) the three antecedents of perceived trust are trust in Internet, trust ingovernment, and awareness.

Key words: E-government, citizen adoption, influencing factor, empirical research

中图分类号: