用户接受和使用信息技术：技术特征的视角

科研管理 ›› 2014, Vol. 35 ›› Issue (9): 1-8.

• 论文 • 下一篇

用户接受和使用信息技术：技术特征的视角

孙元¹, 朱亚丽²

1. 浙江工商大学工商管理学院, 浙江工商大学浙商研究中心, 浙江杭州 310018;
2. 浙江工商大学工商管理学院, 浙江工商大学转型发展研究所, 浙江杭州 310035

收稿日期:2012-10-26 修回日期:2013-07-08 出版日期:2014-09-25 发布日期:2014-10-22
作者简介:孙元（1982-），男（汉），浙江人，浙江工商大学工商管理学院副教授，硕士生导师，主要研究方向为新兴信息技术应用、社会网络分析。
朱亚丽（1974-），女（汉），湖南人，浙江工商大学杭州商学院副教授，研究方向为社会网络分析、知识管理。
基金资助:
教育部人文社会科学研究青年基金项目（11YJC630189）；浙江省自然科学基金项目（LQ12G02009、LY13G020010）；中国博士后科学基金项目（2011M500105）；浙江省高校人文社科重点研究基地“决策科学与创新管理”资助项目（RWSKZD02-201206）；浙江工商大学现代商贸研究中心资助。

User acceptance and use of information technology：From the perspective of technological characteristics

Sun Yuan¹, Zhu Yali²

1. School of Business Administration, Zhejiang Gongshang University, Hangzhou 310018, Zhejiang, China;
2. Hangzhou Institute of Commerce, Institute of Transformation and Development Research, Zhejiang Gongshang University, Hangzhou 310035, Zhejiang, China

Received:2012-10-26 Revised:2013-07-08 Online:2014-09-25 Published:2014-10-22

摘要/Abstract

摘要： 本研究从技术特征的角度来解析信息技术制具，构建了技术特征影响用户接受和使用信息技术的机理模型。对问卷调查收集的367份有效样本通过PLS结构方程方法进行模型检验，结果表明用户的感知有用性受到技术特征中的灵活性、可靠性、准确性和完整性的显著影响，用户的感知易用性受到技术特征中的可及性和呈现性的显著影响。此外，随着用户使用经验的增加，灵活性和完整性对用户感知有用性的影响将增加。本研究能够促进对用户接受和使用信息技术制具的理解以及为信息技术设计者、实施者和管理者驾驭信息技术提供参考和建议。

关键词: 信息技术制具, 技术特征, 接受和使用, 个人用户

Abstract: This study explores the information technology artifact from technological characteristics perspective, and develops a mechanism model regarding the impact of influential technological characteristics on user acceptance and use of information technology. The model is examined by PLS structural equation modeling method, using a database comprised of 367 users collected from a questionnaire survey. The results indicate that perceived usefulness is significantly influenced by flexibility, reliability, accuracy and completeness, and perceived ease of use is significantly influenced by accessibility and format. Besides, the impact of flexibility and completeness on perceived usefulness is stronger as user's experience increases. This study contributes to the understanding of the user acceptance and use of information technology artifact and provides references and suggestions for information technology designers, implementers and managers in their grasp of the information technology.

Key words: information technology artifact, technological characteristics, acceptance and use, individual user

中图分类号:

C931.6

孙元, 朱亚丽. 用户接受和使用信息技术：技术特征的视角[J]. 科研管理, 2014, 35(9): 1-8.

Sun Yuan, Zhu Yali. User acceptance and use of information technology：From the perspective of technological characteristics[J]. Science Research Management, 2014, 35(9): 1-8.

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用户接受和使用信息技术：技术特征的视角

User acceptance and use of information technology：From the perspective of technological characteristics

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