科研管理

科研管理 ›› 2008, Vol. 29 ›› Issue (6): 52-58 .

• 论文 • 上一篇    下一篇

服务创新的实施框架及其实证/FONT

  魏江，陶颜，陈俊青     

  1. 浙江大学管理学院，浙江 杭州310058
  • 收稿日期:2008-03-13 修回日期:1900-01-01 出版日期:2008-11-30 发布日期:2008-11-30

The empirical study on the implementation framework of service innovation  

Wei Jiang, Tao Yan, Chen Junqing   


  1. School of Management, Zhejiang University, Hangzhou 310058, China
  • Received:2008-03-13 Revised:1900-01-01 Online:2008-11-30 Published:2008-11-30

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摘要：     摘要：本文回归熊彼特主义下的创新概念本质，以知识密集型服务业为研究对象，认为服务创新实施内容主要包括：产品创新、过程创新、组织创新和市场创新这四大方面，提出服务创新是从产品概念到市场开发的“一连串的事件”，市场和组织创新应当纳入服务创新的内容框架并受到充分重视。  

关键词: 服务创新, 知识密集型服务业, 框架

Abstract: Abstract： Focus on the knowledge intensive service industry, it traces to Schumpeterian concept of innovation, and tries to construct the conceptual framework for service innovation. Based on the multi-case and empirical studies, it is found that the content of service innovation is comprised of a series of innovation, namely, product innovation, process innovation, organizational innovation, and marketing innovation.

Key words: service innovation, knowledge intensive service industry, framework

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