科研管理 ›› 2019, Vol. 40 ›› Issue (3): 1-9.

• 论文 •    下一篇

设计驱动创新微观机理与顾客感知情感价值研究

赖红波   

  1. 上海理工大学 管理学院,上海200093
  • 收稿日期:2017-06-02 修回日期:2017-11-15 出版日期:2019-03-20 发布日期:2019-03-20
  • 通讯作者: 赖红波
  • 基金资助:
    上海教委2019高校智库内涵建设项目:“‘人工智能+’背景下设计引领智能制造转型升级研究”(编号:2019宣传1-2)。

An empirical study of the design-driven innovation micro-mechanism and the customer perception emotional value

Lai Hongbo   

  1. School of Management, University of Shanghai for Science and Technology, Shanghai 200093, China
  • Received:2017-06-02 Revised:2017-11-15 Online:2019-03-20 Published:2019-03-20

摘要: 随着进入高度竞争和同质化的今天,基于产品的差异越来越小,传统与消费者沟通方式遇到新的挑战。为此,越来越多的全球创新领先企业日趋重视基于设计的创新,将其作为主要的竞争战略,设计驱动创新作为除了传统技术推动和市场拉动之外的第三种创新模式越来越引起关注。同时,本研究进一步指出产品语义设计才是设计驱动创新的本质,即设计通过象征性、情感性和形式美等产品语义创造来实现创新,包括色彩、造型、材料、机理,以及基于“形式”和“涵义”内在联系的从而能使设计可信并有明确的依据和来源。同时,本文对设计驱动创新微观视角进行深入分析,并提出设计驱动创新(美学、风格和用户洞察三个维度)对感知情感与购买意向、口碑传播的全概念模型。在此基础上构建设计驱动创新的研究框架。并基于191 份问卷调查数据,分析设计驱动三个维度(美学、风格和用户洞察)对感知情感价值和购买意向、口碑传播等影响的内在机理与作用路径。本研究发现为设计对制造企业提高自主创新能力,提高产品和品牌附加值及转型升级具有重要意义,主要结论和启示包括:其一、设计的美学维度与感知情感价值没有直接影响,而设计的风格维度对感知情感价值直接影响最大,其次是设计的用户洞察维度。可以看出,设计或设计语义不再是简单的外观美化,而是超出通常理解的设计涵义,进一步演化到风格构造和用户洞察。即,随着90后、00后消费群体变得越来越成熟,对品牌有自己的特殊理解,倾向关注适合自己风格调性、生活方式,甚至价值取向的。为此,必须通过设计来达成和传递,和可视化,完成产品“器物”层面与生活,通过设计实现与消费者的对话。才能真正抓住消费者的心。其二、用户洞察,对口碑传播有直接效应,其次是风格维度和美学维度。用户洞察,在乎的是真正打动消费者情感的细节。若消费者被打动,就会在潜意识中接受产品或品牌的信息,并主动参与互动和体验中,甚至包括在社交媒体上转发和口碑传播,从而与品牌一起联手实现共创价值。其三、相对风格和洞察维度来说,美学对消费者购买意向的直接影响较大。当然,对购买意向影响最大的还是感知情感价值。可以看出,一方面,美学或“颜值”还是能打动和刺激消费者购买欲望的;另一方面,消费者购买产品,期望更多的是从产品消费中获得情感愉悦,这也是用户之所以选择该产品的心理和文化的深层次诉求,消费者需要从对产品的满意感转型为精神层面的满足感。

关键词: 设计驱动创新, 美学, 风格, 用户洞察

Abstract:  With the entry of present era of highly competition and homogeneity, product-based differences are becoming smaller and smaller, and traditional communication with consumers is faced with new challenges. For this reason, more and more leading global innovation enterprises are paying more and more attention to design-based innovation as their main competitive strategy, and design-driven innovation as the third innovation mode besides traditional technology promotion and market pull has attracted more and more attention. At the same time, this study further points out that product semantic design is the essence of design-driven innovation, that is, design achieves innovation through product semantic creation such as symbolic, emotional and formal beauty, including color, shape, material, mechanism, and based on the internal relationship between "form" and "meaning", which can make the design credible and have a clear basis and source.At the same time, this paper makes an in-depth analysis of the micro-perspective of design-driven innovation, and puts forward a full conceptual model of design-driven innovation (aesthetics, style and user insight) for perceiving emotions and purchasing intentions, and word-of-mouth communication. On this basis, the research framework of design-driven innovation is constructed. Based on 191 questionnaires, the internal mechanism and action path of design-driven three dimensions (aesthetics, style and user insight) on perceived emotional value, purchase intention and word-of-mouth communication are analyzed. This study finds that design is of great significance for manufacturing enterprises to improve their ability of independent innovation, product and brand added value and transformation and upgrading. The main conclusions and enlightenments include:First, the aesthetic dimension of design and perceived emotional value have no direct impact, while the style dimension of design has the most direct impact on perceived emotional value, followed by the user insight dimension of design. It can be seen that design or design semantics are no longer simple appearance beautification, but go beyond the usual understanding of design meaning, and further evolve to style construction and user insight. That is to say, as the post-90s and post-00s consumer groups become more and more mature, they have their own special understanding of the brand, and tend to pay attention to their own style, tonality, lifestyle, and even value orientation. To this end, we must achieve and transfer through design, and visualization, complete the product "utensils" level and life, through design to achieve dialogue with consumers. Only in this way can we really grasp the hearts of consumers.Second, user insight has a direct effect on word-of-mouth communication, followed by style dimension and aesthetic dimension. User insight, what matters is the details that really touch consumers' emotions. If consumers are impressed, they will subconsciously accept product or brand information, and actively participate in interaction and experience, including social media forwarding and word-of-mouth communication, so as to work with brands to achieve common value.Third, relative style and insight dimension, aesthetics has a greater direct impact on consumers' purchase intention. Of course, the biggest impact on purchase intention is perceived emotional value. It can be seen that, on the one hand, aesthetics or "face value" can still motivate and stimulate consumers' desire to buy; on the other hand, consumers purchase products, expecting more emotional pleasure from product consumption, which is why users choose the deep-seated psychological and cultural demands of the product, consumers need to change from satisfaction with the product to spiritual satisfaction.

Key words: design driven innovation, aesthetics, style, user insight