科研管理

科研管理 ›› 2016, Vol. 37 ›› Issue (6): 57-64.

• 论文 • 上一篇    下一篇

服务型制造企业服务提供、知识共创与服务创新绩效

蒋楠，赵嵩正，吴楠   

  1. 西北工业大学 管理学院，陕西 西安710072
  • 收稿日期:2014-09-26 修回日期:2016-02-24 出版日期:2016-06-20 发布日期:2016-06-12
  • 通讯作者: 蒋楠
  • 基金资助:

    基金项目：国家自然科学基金“支持协同产品开发的项目管理框架及关键技术研究”（项目编号71172124,时间：2011.01-至今）；国家自然科学基金“制造业服务化战略对供应链网络结构及绩效的影响——基于嵌入性视角”（项目编号71272117，时间：2012.01-至今）；教育部博士点基金“面向产品全寿命周期的服务知识支持系统研究”（项目编号20116102110036）。

An empirical research on the relationship between service offering, knowledge co-production and service innovation performance in service-embedded manufacturing

Jiang Nan, Zhao Songzheng, Wu Nan   

  1. School of Management, Northwestern Polytechnical University, Xi’an 710072, Shaanxi, China
  • Received:2014-09-26 Revised:2016-02-24 Online:2016-06-20 Published:2016-06-12

摘要： 引入知识共创变量，对服务型制造企业服务提供与服务创新绩效之间的关系进行探讨，分析服务提供对服务创新绩效的主效应以及知识共创在其中的中介效应，采用因子分析、相关分析和回归分析的方法对来自300家服务型制造企业的有效数据进行实证检验，结果表明：（1）面向客户的服务提供和面向产品的服务提供对服务创新绩效有明显的促进作用；（2）服务提供对知识共创有正向影响；（3）知识共创对服务创新绩效有显著的正向影响；（4）知识共创在服务提供和服务创新绩效之间起中介作用。

关键词: 服务型制造, 服务提供, 知识共创, 服务创新绩效

Abstract: In this paper, the relationship between service offering and service innovation performance is studied by introducing the knowledge co-production variable in the service-embedded manufacturing, and the main contribution of service offering to service innovation performance and the mediating effect of knowledge co-production are analyzed respectively. An empirical study is presented by using factor analysis, correlation analysis and regression method to analyze the sample data collected from 300 service-embedded manufacturing. It can be shown that customer-oriented and product-oriented service offering are beneficial to service innovation performance; service offering is significantly positive correlated with knowledge co-production; while knowledge co-production has significant positive impact on service innovation performance, and plays a significant mediating role in the relationship between service offering and service innovation performance.

Key words: service-embedded manufacturing, service offering, knowledge co-production, service innovation performance