干系人私人关系、知识共享行为对复杂产品研发绩效的影响

科研管理 ›› 2014, Vol. 35 ›› Issue (8): 16-24.

干系人私人关系、知识共享行为对复杂产品研发绩效的影响

王娟茹¹, 杨瑾²

1. 西北工业大学管理学院, 陕西西安 710072;
2. 西北工业大学人文与经法学院, 陕西西安 710072

收稿日期:2012-09-14 修回日期:2013-09-04 出版日期:2014-08-25 发布日期:2014-08-21
作者简介:王娟茹（1976-），女（汉），陕西蓝田人，西北工业大学管理学院教授，博士生导师，研究方向：知识管理，创新管理。
杨瑾（1973-），男（汉），陕西西安人，西北工业大学人文与经法学院教授，研究方向：复杂产品供应链管理。
基金资助:
国家自然科学基金青年项目（编号：71001085，起止时间：2011.1-2013.12）；国家自然科学基金面上项目（编号：71371154，起止时间：2014.1-2017.12）。

The impact of stakeholder’s personal relationships and knowledge sharing behavior on performance of complex product development

Wang Juanru¹, Yang Jin²

1. School of Management, Northwestern Polytechnical University, Xi'an 710072, Shaanxi, China;
2. School of Humanities, Economics and Law, Northwestern Polytechnical University, Xi'an 710072, Shaanxi, China

Received:2012-09-14 Revised:2013-09-04 Online:2014-08-25 Published:2014-08-21

摘要/Abstract

摘要： 在文献回顾的基础上，提出了干系人私人关系的三个构成：感情、人情和面子，探讨了干系人私人关系的三个构面、知识共享行为和复杂产品研发绩效之间的关系，构建了理论模型，并以复杂产品研发团队的干系人为调查对象对模型进行了实证研究。研究结果显示：干系人的感情、人情和面子均对知识共享行为有显著的正面影响，感情和面子对复杂产品研发绩效有显著正面影响，知识共享行为对复杂产品研发绩效有显著正面影响。此外，研究结果还表明，知识共享行为在人情和复杂产品研发绩效之间起到了完全中介作用；知识共享行为在感情和复杂产品研发绩效及面子和复杂产品研发绩效之间分别起到了部分中介作用。

关键词: 私人关系, 知识共享行为, 复杂产品研发绩效

Abstract: Based on the intensive literature review, three components of stakeholder's personal relationship are put forward, and they are Ganqing, Renqing, and Mianzi. The relationships of three components of stakeholder's personal relationship, knowledge sharing behavior and performance of complex product development are analyzed, and the theoretical model is established. Then, stakeholders of complex product development team are selected as survey objects, and the model is tested empirically. The findings reveal thatGanqing, Renqing, and Mianzi of stakeholders all have significant positive effect on knowledge sharing behavior, Ganqing and Mianzi have significant positive effect on performance of complex product development, and knowledge sharing behavior has significant positive effect on performance of complex product development. Another two conclusions are also gained: one conclusion is that knowledge sharing behavior plays a wholly intermediate role between Renqing and performance of complex product development, and the other conclusion is that knowledge sharing behavior plays a partial intermediate role between Ganqing and performance of complex product development, and between Mianzi and performance of complex product development.

Key words: personal relationships, knowledge sharing behavior, performance of complex product development

中图分类号:

F270

王娟茹, 杨瑾. 干系人私人关系、知识共享行为对复杂产品研发绩效的影响[J]. 科研管理, 2014, 35(8): 16-24.

Wang Juanru, Yang Jin. The impact of stakeholder’s personal relationships and knowledge sharing behavior on performance of complex product development[J]. Science Research Management, 2014, 35(8): 16-24.

参考文献

[1] Mike H.Product complexity,innovation and industrial organization [J].Research Policy,1998,(26):689-710. [2] Luo,Yadong,Chen,Min.Does guanxi influence firm performance? [J] Asia Pacific Journal of Management,1997,14:1-16. [3] Wong,Y.H.An integrated relationship (guanxi) marketing model in China [J].Journal of Professional Services Marketing,1998,18(1):25-48. [4] Koojaroenpaisan Pranee.Evaluation of trust in the selection of international wholesalers:the case of ethnic Chinese suppliers in Thailand [J].New Mexico State University,1996,(1):132-159. [5] 黄光国,胡先缙等.面子:中国人的权力游戏 [M].北京:中国人民大学出版社,2004. [6] 罗家德.关系管理刍议-关系管理研究的回顾与展望[J].关系管理研究,2005(1):1-26. [7] Kipnis,A.Producing Guanxi,sentiment,self,and subculture in a North China Village [M].Duke University Press,Durham,NC. [8] Park,Seung Ho,Luo,Yadong.Guanxi and organizational dynamics:Organizational networking in Chinese firms [J].Strategic Management Journal,2001,22(5):455-477. [9] Don Y.Lee,Philip L.Dawes.Guanxi,trust,and long tern-orientation in Chinese business markets [J].Journal of International Marketing,2005,13(2):28-56. [10] Ajzen,I.The theory of planned behavior [J].Organizational Behavior and Human Decision Processes,1991,50(2):179-211. [11] Bouty,I.Interpersonal and interaction influences on informal resource exchanges between R&D researchers across organizational boundaries [J].Academy of Management Journal,2000,43(1):50-65. [12] Larson,Andrea.Network dyads in entrepreneurial settings:A study of the governance of exchange relationships [J].Administrative Science Quarterly,1992,37:76-104. [13] Uzzi,Brian.The sources and consequences of embeddedness for the economic performance of organizations:The network effect [J].American Sociological Review,1996,61(4):674-698. [14] 王桂萍,胡保玲.边界人员私人关系对经销商知识转移的影响研究—人际信任的中介作用[J].财经问题研究,2010(3):103-107. [15] Shore,L.M.,Wayen,S.J.Commitment and employee behavior:Comparison of affective commitment and continuance commitment with perceived organizational support [J].Journal of Applied Psychology,1993,78:774-780. [16] Hooff B,Ridder J A.Knowledge sharing in context:the influence of organizational commitment,communication climate and CMC use on knowledge sharing [J].Journal of Knowledge Management,2004,8(6):117-130. [17] 李伟民,梁玉成.特殊信任与普遍信任:中国人信任的结构与特征[J].社会学研究,2002(3):11-22. [18] Uzzi,Brian.The Sources and Consequences of Embeddedness for the Economic Performance of Organizations:The Network Effect [J].American Sociological Review,1996,61(4):674-698. [19] Kearns,G.,Lederer,A.A resource-based view of strategic IT alignment:How knowledge sharing creates competitive advantage [J].Decision Sciences,2003,34(1),1-29. [20] Xiaojin Wang,Jing Huang.The relationships between key stakeholders' project performance and project success:Perceptions of Chinese construction supervising engineers [J].International Journal of Project Management,2006,(24):253-260. [21] Gu,F.F.,Hung,K.,Tse,D.K.When does Guanxi matter? Issues of capitalization and its dark sides [J].Journal of Marketing,2008,72(4),12-28. [22] Li,J.J.,Poppo,L.,Zhou,K.Z.Do managerial ties in China always produce value? Competition,uncertainty,and domestic vs foreign firms [J].Strategic Management Journal,2008,29(4),383-400. [23] Tsang EricW.K.Can Guanxi be a source of sustained competitive advantage for doing business in China? [J].Academy of Management Executive,1998,12(2):64-73. [24] Stata R.Organizational learning-the key to management innovation [J].Sloan Management Review,1989,Spring:63-74. [25] Rong Du,Shizhong Ai,Yuqing Ren.Relationship between knowledge sharing and performance:A survey in Xi'an [J].China Expert Systems with Applications,2007,32:38-46. [26] Yli-Renko,H.,Autio E.,Sapienza,H.J.Social capital,knowledge acquisition,and knowledge exploitation in young technology-based firms [J].Strategic Management Journal,2001,22:587-613. [27] Zarraga,C.Bonache,J.Assessing the team environment for knowledge sharing:an empirical analysis [J].International Journal of Human Resource Management,2003,14(7):1227-1245. [28] Allen Kent.The goals of resource sharing in libararies[C].Library Resource Sharing proceeding of the 1976 Conference on Resource Sharing in Libraries.Pittburgh,Pennsylvania,New York:Marcel Deker,Inc.1977. [29] Teece,D.J.,Pisano,G.The dynamic capabilities of firms:an introduction [J].Industrial and Corporate Change,1994,3:537-56. [30] Van Wijk,R.,J.Jansen,M.A.Lyles.Inter-and intra-organizational knowledge transfer:A meta-analytic review and assessment of its antecedents and consequences [J].Journal of Management Studies,2008,45(4):830-853. [31] Morten T.Hansen.Knowledge networks:Explaining effective knowledge sharing in multiunit companies [J].Organization Science,2002,13(3):232-248. [32] Mesmer-Magnus,J.R.,DeChurch,L.A.Information sharing and team performance:A meta-analysis [J].Journal of Applied Psychology,2009,94,535. [33] Guijun Zhuang,Youmin Xi,Alex S.L.Tsang.Power,conflict,and cooperation:The impact of Guanxi in Chinese marketing channels [J].Industrial Marketing Management,2010,39:137-149. [34] Nonaka,I.,Takeuchi,H.,Umemoto,K.A theory of organizational knowledge creation [J].International Journal of Technology Management,1996,11(7-8),820-833. [35] Bock,G.W.,Kim,Y.G.Breaking the myths of rewards:An exploratory study of attitudes about knowledge sharing [J].Information Resources Management Journal,2002,15(2),14-21. [36] Olson,E.M.,Walker,O.C.,Ruekert,R.W.Organizing for effective new product development:the moderating role of product innovativeness [J].Journal of Marketing,1995,59(1):48-62. [37] 陈劲.复杂产品系统创新管理[M].北京:科学出版社,2007. [38] Nonaka,I.A dynamic theory of organizational knowledge creation [J].Organization Science,1994,5(1),14-37. [39] Spender,J.C.,Grant,R.M.Knowledge and the firm:Overview [J].Strategic Management Journal,1996,17:5-9.