科研管理 ›› 2011, Vol. 32 ›› Issue (2): 97-105 .

• 论文 • 上一篇    下一篇

服务性全球营销战略前置因素的实证研究

吴晓云1,张峰2   

  1. (1南开大学商学院,天津300071;
    2南开大学国际商务研究所,天津300457)
  • 收稿日期:2008-07-24 修回日期:2009-10-12 出版日期:2011-02-28 发布日期:2011-02-28

About antecedents of global service marketing strategy

Wu Xiaoyun1, Zhang Feng2   

  1. (1. School of Business, Nankai University, Tianjin 300071, China;
    2. Institute of International Business, Nankai University, Tianjin 300457, China)
  • Received:2008-07-24 Revised:2009-10-12 Online:2011-02-28 Published:2011-02-28

摘要: 摘要:鉴于以往全球营销理论研究的局限,本文将服务营销“7p”范式与全球营销战略基本观点相结合,富有创新性的构建了服务性全球营销战略二阶因子及其前置因素关系模型,并运用220家服务性跨国公司在中国分支机构的样本数据进行了实证检验,由此对服务性跨国公司在全球市场的营销活动布局和规划给出了相关管理建议。

关键词: 服务性跨国公司, 服务性全球营销战略, 前置因素

Abstract: Abstract: Considering the limitations of past global marketing research, the “7P” paradigm of service marketing is combined with three basic opinions of global marketingstrategy, and a relationship model of global service marketing second-orderand antecedents is innovatively constructed. Then, the model is tested via the empirical evidence from 220 service multinationals’ institutes in China. Lastly, some managerial implications for service multinationals to arrange their marketingactivities in a global market are brought forward.

Key words: service multinationals, global service marketing strategy, antecedent

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