科研管理 ›› 2018, Vol. 39 ›› Issue (9): 52-58.

• 论文 • 上一篇    下一篇

顾客参与对高科技企业突破式创新的影响研究

陈漫   

  1. 湖南师范大学商学院,湖南 长沙410081
  • 收稿日期:2015-07-23 修回日期:2017-08-28 出版日期:2018-09-20 发布日期:2018-11-06
  • 通讯作者: 陈漫
  • 基金资助:

    国家自然科学基金青年项目:“内容分享及其情境化唤醒机制研究:产品-内容图式不一致的视角”(项目批准号:71602056;起止时间:2017.1-2019.12);教育部人文社会科学研究基金青年项目:“新常态下制造企业服务转型的驱动机制和影响效果”(项目批准号:16YJC630006;起止时间:2016.7-2019.7)。

Effects of customer participation on breakthrough innovation for high-tech firms

Chen Man   

  1. School of Business, Hunan Normal University, Changsha 410081, Hunan, China
  • Received:2015-07-23 Revised:2017-08-28 Online:2018-09-20 Published:2018-11-06

摘要: 本文基于知识基础观,探讨了两种形式的顾客参与(信息提供和共同开发)对两种类型的突破式创新(市场突破和技术突破)的差异化作用及其中介机制。通过对208家高科技企业的问卷调查,研究发现:(1)信息提供和共同开发的顾客参与均能够提升技术突破;(2)信息提供增强市场突破,但是共同开发会降低市场突破;(3)顾客参与直接影响市场突破,但是组织学习在顾客参与和技术突破之间起中介作用。

关键词: 顾客参与, 突破式创新, 技术突破, 市场突破, 组织学习

Abstract: Based on knowledge-based view, this paper investigated the differential effects of two types of customer participation (customer participation as an information provider and as a co-developer) on two types of breakthrough innovation (technology- and market-based breakthrough), and the meditating role of organizational learning. Empirical surveying from 208 high-tech firms found that (1) both two customer participations as information resource and as co-developer could enhance technology-based breakthrough; (2) while customer participation as an information provider enhances market-based breakthrough, customer participation as a co-developer attenuates market-based breakthrough; (3) while customer participation directly influences market-based breakthrough, organizational learning mediates the relationships between customer participation and technology-based breakthrough.

Key words:  customer participation, breakthrough innovation, technology-based breakthrough, market-based breakthrough, organizational learning