科研管理

科研管理 ›› 2017, Vol. 38 ›› Issue (2): 112-124.

• 论文 • 上一篇    下一篇

面向ERP消化吸收的用户学习及成长路径研究

高娈，刘鲁宁，冯玉强，贾春梅   

  1. 哈尔滨工业大学管理学院，黑龙江 哈尔滨150001
  • 收稿日期:2014-12-12 修回日期:2016-04-14 出版日期:2017-02-20 发布日期:2017-02-13
  • 通讯作者: 刘鲁宁
  • 基金资助:

    国家自然科学基金项目“企业信息系统用户的消化吸收行为模式及影响机制研究”（71201039，2013.01-2015.12）；国家自然科学基金项目“大数据环境下基于社会行动论的企业信息系统消化吸收研究”（71472053，2015.01-2018.12）；国家自然科学基金项目“大数据环境下的企业生态系统及企业战略研究”(71429001，2015.01-2018.12)；国家自然科学基金项目“大数据驱动的面向城市基层社会治理的管理与决策模式研究”(91646105，2017.01-2019.12)；高等学校博士学科点专项科研基金（博导类）“基于社会行动论的企业信息系统内化机制研究”（20132302110017，2014.01-2016.12）。

Research on ERP Assimilation-Oriented User Learning and Growing Path

Gao Luan, Liu Luning, Feng Yuqiang, Jia Chunmei   

  1. School of Management, Harbin Institute of Technology, Harbin 150001, Heilongjiang, China
  • Received:2014-12-12 Revised:2016-04-14 Online:2017-02-20 Published:2017-02-13

摘要： 用户ERP消化吸收水平的提升和ERP系统价值的实现依赖于用户持续不断的学习。本文通过多案例研究方法旨在探讨用户面向ERP消化吸收的个体学习规律及理论。研究发现，面向ERP消化吸收的用户学习分为培训、适应、常规和扩展四个阶段，且学习情境的强制力度不断减弱；ERP用户通过实践式、沟通式、支持式和投资式学习四种学习方法获取系统知识，其中实践式和沟通式学习比支持式学习更有效；在同一学习阶段，不同类型ERP用户的学习方法趋同，但在不同阶段具有差异性；用户主动参与、企业强制和机遇是决定工作用户能否成长为熟练用户和VIP用户的重要因素，在其作用下ERP用户具有8种不同的成长路径。

关键词: ERP消化吸收, 用户学习, 学习阶段, 成长路径, 多案例研究

Abstract: The promotion of users’ ERP assimilation and the realization of business value of ERP systems depend on users’ continuous learning. Through a multi-case study, this study aims to explore the pattern and theory of ERP assimilation-oriented user learning. The results suggest that ERP assimilation-oriented user learning can be grouted into 4 phases, namely, training phase, adapting phase, routine phase, and extending phase, as well as that the mandatory requirements of learning phase weaken continuously. Learning-via-practice, learning-via-communication, learning-via-support, and learning-via-investment are four usual learning ways, and learning-via-practice and –communication are more effective than learning-via-support. In the same learning phase, the learning ways of different ERP users are same, but different in different learning phases. User voluntary participation, organizational enforcements, and learning opportunity determine whether a transaction user can become a VIP user, and under their effects, ERP users have 8 different growth paths.

Key words: ERP assimilation, user learning, learning phase, growth path, multi-case study